Meet the Instructors

Darren Mee

Darren has over 15 years of helping law firms to improve their processes, including both legal service processes and back-office support processes. He has worked with a number of the top 200 firms in the UK as well as some of the largest global firms and even some of the disruptive new entrants to the market. Darren has nearly 20 years of practical experience in process improvement and knows what world-class service processes look like. Darren is also a certified Lean Six Sigma Black Belt and MBA from a leading global Business School. As well as an experienced process improvement practitioner, Darren has delivered many hundreds of hours of training to others to develop their skills.

James Markham

James has over a decade of experience in improving processes within law firms, such as DLA Piper and Hogan Lovells, and training others to do the same. With a particular focus on improving profit and cashflow for law firms, James has delivered significant commercial benefits within both legal service delivery and business services for law firms of all shapes and sizes. He holds an MBA, is a Chartered Management Consultant (MCMI ChMC) and Accountant (ACA); and is a certified practitioner for Lean Six Sigma (LSSGB) and Design Thinking.

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