As a communication tool
Process mapping enables you to clearly document your understanding of how a process works and compare and discuss with others.
As an enabler of change
Clearly showing the current process state and the desired, or future state, will enable you to (literally!) get your stakeholders on the same page with proposed changes to ways of working.
As a commercial driver
Process maps are a great way of identifying inefficiency, waste and challenging 'but we've always done things this way'.
…to identify inefficiencies, bottlenecks and duplication of effort to reduce burn-out and improve profitability
…to train and coach junior staff to free up senior staff and partners to grow and develop their practice
…to improve processes before deploying legal tech or investing in IT / Digital projects
…to improve the consistency of client experience
…to speed up processes to reduce WIP and write-offs
Appointing external consultants to do this can cost tens to hundreds of £000s.
And we should know, we've spent a combined 25+ years doing it.
External consultants will never understand your process as well as your staff and partners.
Over the years, we have found that it is far more effective and efficient for the people that do the work to map their own processes!
Gain insights into your processes while doing
"He who cuts the wood, warms himself twice!"
When your staff map their own processes, they learn from the experience as well as producing the outputs sooner than an external consultant who needs to get up to speed with how your firm works.
Start to create a culture of continuous improvement
Mapping your processes is the first step in a building a culture of continuous improvement.
Without a baseline record of what the "standard" process is, there can be no improvement or sharing of best-practice.
Process standardisation and process improvement is all about improving efficiency and effectiveness
Mapping your processes is an essential first step and this time is an investment
We have designed this course to be completed in 1 hour in bitesize chunks around the day job
No more half day or full day offsite retreats, badly coinciding with a major deadline
This course truly works around you!
"If I had eight hours to chop down a tree,
I'd spend the first six sharpening the axe"
|Get external consultants to map your process||Tens to hundreds of £000s|
|Recruit a Business Analyst||£45,000 annual salary or £500+ per day|
|Get external consultants to train your team||£500+ per person|
|This course||£297 per person|
What will I get from this course?
At the end of the course, you will understand key concepts related to process mapping, be able to set up a simple project to gather information about a process through interviews, and be able to produce a clear process map within Microsoft Visio or PowerPoint, using templates provided within the course.
Who is this course for?
We have designed this course as an introduction to basic process mapping concepts and techniques within a law firm environment. It is ideal for people where process mapping is not a core part of their day job, but who may be involved or interested in process improvement initiatives within their firm.
I'm not sure - can I try before I buy?
Absolutely - enrol for free with just an email address and you can access the course introduction for free.
How much time do I need to commit to this course?
We have distilled our course down to focus on the practical essentials you need to get started, rather than slow you down in points of technical detail. The core content will take around an hour to work through (or 10 units on a timesheet!), and we have included an optional 15 minute lesson on running workshops. This will equip you to run a small scale process mapping project.